Returns & Exchanges
Due to the perishable nature of our artisanal pastries and savory treats, we do not accept returns; however, we are committed to ensuring your satisfaction and will provide a replacement or refund for any order that arrives damaged or incorrect.
Inspect Your Delivery
Upon arrival, please check your package immediately to ensure all items are present and have arrived in good condition.
Document Issues
If you experience a quality issue, take clear photos of the shipping box, the shipping label, and the specific items of concern within 24 hours of delivery.
Contact Guest Service
Email our support team with your order number and the photos attached to initiate a claim for a refund or a replacement shipment.
Resolution Review
Our team will review your submission within 2 business days and issue a credit or schedule a fresh shipment to be sent to your doorstep.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing